1. Introduction
Ignite Pizzeria (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with ignitepizzeria.com and our services, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
2. Who We Are & How to Contact Us
Ignite Pizzeria, 987 Mainland Street, Vancouver, BC, Canada V6B 1T2. For privacy questions or requests, contact info@ignitepizzeria.com.
3. Information We Collect
Information you provide to us:
Name, email, phone, and event details submitted through contact or catering forms;
Newsletter sign-ups and loyalty/rewards enrollment details;
Feedback, reviews, or other communications you send us.
Information collected automatically:
IP address, device and browser information, and pages visited;
Cookies and similar technologies and analytics identifiers.
Information from third parties:
Our online-ordering provider (Toast), payment processors, delivery platforms, and social-media platforms.
4. How We Use Your Information
Respond to inquiries and provide customer service;
Process and fulfill orders and catering requests;
Administer the Ignite Rewards loyalty program;
Send newsletters, offers, and marketing where you have consented;
Analyze and improve the Site and our services;
Maintain security and comply with legal obligations.
5. Cookies & Tracking Technologies
We use cookies and similar technologies, including Google Analytics (GA4), Google Tag Manager, and the Meta Pixel, to understand how the Site is used and to support advertising. You can control cookies through your browser settings and, where available, our cookie-consent banner. You can opt out of certain analytics and advertising through Google’s and Meta’s tools. Note that tracking on our ordering pages is handled by our ordering provider.
6. Third-Party Services
We use trusted third parties to operate our business, including our ordering, payment, and loyalty provider (Toast), delivery platforms (e.g., Uber Eats, DoorDash), our email/newsletter provider, and analytics/advertising providers (Google and Meta). These parties have their own privacy policies governing the information they process.
7. Payments
Payments are processed securely by our ordering provider. We do not collect or store your full payment-card details.
8. Disclosure of Information
We do not sell your personal information. We may share it with service providers who help us operate (under confidentiality obligations), when required by law, or in connection with a business transfer such as a merger or acquisition.
9. Marketing & Anti-Spam (CASL)
We send marketing communications only with your consent, in accordance with Canada’s Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link, and you may opt out at any time.
10. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
11. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.
12. Your Rights
Subject to applicable law, you may request access to or correction of your personal information, and you may withdraw consent to certain uses. To exercise these rights, contact info@ignitepizzeria.com. We will respond in accordance with PIPEDA and BC PIPA.
13. Children’s Privacy
The Site is not directed to children, and we do not knowingly collect personal information from minors without appropriate consent.
14. Links to Other Sites
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top indicates when it was last revised. Continued use of the Site after changes constitutes acceptance.
16. Contact & Complaints
For privacy questions, requests, or complaints, contact info@ignitepizzeria.com. You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.