1. Introduction & Acceptance
These Terms & Conditions (“Terms”) govern your use of ignitepizzeria.com (the “Site”) and any services offered through it, operated by Ignite Pizzeria (“we”, “us”, “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
2. About Us
Ignite Pizzeria, Head Office: 987 Mainland Street, Vancouver, BC, Canada V6B 1T2. Contact: info@ignitepizzeria.com.
3. Use of the Website
We grant you a limited, non-exclusive, non-transferable licence to access and use the Site for personal, non-commercial purposes. You agree not to:
Use the Site for any unlawful purpose or in breach of these Terms;
Copy, scrape, or reproduce content except as permitted;
Interfere with or disrupt the Site or its security;
Attempt to gain unauthorized access to any part of the Site or related systems.
4. Intellectual Property
All content on the Site — including text, graphics, logos, images, menus, and the Ignite Pizzeria name and marks — is owned by or licensed to us and is protected by applicable intellectual-property laws. You may not use, reproduce, or distribute it without our prior written permission.
5. Online Ordering
Online orders are placed and fulfilled through our third-party ordering provider (Toast). All orders are subject to acceptance, product availability, and the pricing shown at the time of ordering. We reserve the right to refuse or cancel an order, including in the case of pricing or description errors. Pickup and delivery options vary by location. Orders placed through third-party delivery platforms (e.g., Uber Eats, DoorDash) are also subject to those platforms’ terms.
6. Pricing & Payment
Prices are in Canadian dollars and are subject to change without notice. Applicable taxes and any delivery or service fees will be shown at checkout. Payments are processed securely by our ordering provider; we do not collect or store your full payment-card details.
7. Catering
Submitting a catering inquiry or request form does not confirm an order. A catering order is only confirmed once we accept it and confirm details with you. Quotes, minimums, lead times, and changes or cancellations are subject to our catering policies. [Confirm minimum notice, deposit, and cancellation policy.]
8. Gift Cards
Gift cards are issued and redeemable through our systems and are subject to their terms. Unless required by law, gift cards are non-refundable and carry no cash value. [Confirm expiry and reload terms.]
9. Rewards / Loyalty Program
Members of Ignite Rewards earn 1 point for every $1 spent and can redeem $3 off for every 50 points. Points have no cash value, are non-transferable, and may expire. We may modify, suspend, or discontinue the program or its terms at any time. The program is administered through our loyalty provider and is subject to its terms.
10. Allergens & Dietary Information
We offer gluten-friendly, vegan, and vegetarian options and take care in preparing them. However, our kitchens handle common allergens and we cannot guarantee that any item is free from cross-contamination. Guests with severe allergies should contact the location directly before ordering.
11. User Content & Reviews
If you submit content to us (for example, reviews or social posts that tag us), you grant us a non-exclusive, royalty-free licence to use it in connection with our business. You are responsible for the content you submit and must not post anything unlawful, infringing, or offensive.
12. Third-Party Links & Services
The Site may link to or rely on third-party services (such as our ordering, delivery, loyalty, and social-media providers). We are not responsible for the content, policies, or practices of those third parties.
13. Disclaimers
The Site and its content are provided “as is” and “as available.” We do not warrant that the Site will be uninterrupted or error-free, or that menu items, pricing, or availability shown are always current.
14. Limitation of Liability
To the maximum extent permitted by law, Ignite Pizzeria is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our services. [Confirm any liability cap with legal counsel.]
15. Indemnification
You agree to indemnify and hold harmless Ignite Pizzeria from any claims or expenses arising out of your misuse of the Site or breach of these Terms.
16. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we handle personal information.
17. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted, and your continued use of the Site constitutes acceptance.
18. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.
19. Contact Us
Questions about these Terms: info@ignitepizzeria.com.